The aim of HPFT's Quality Strategy is to deliver Great Care and achieve Great Outcomes together.

Safe

• Delivering safe care in top quality environments
• Fostering a learning and just culture
• Fostering a culture of safety

Effective

• Delivering evidence based care which is benchmarked nationally
• Delivering recovery focused care and clinical outcomes
• Continuously improving quality

Experience

• Responsive and accessible services
• Embedding shared decision making
• Co-production at the heart of service development.
  

Our patients and their supporters are at the heart of everything we do.

We are constantly improving our services, so we can give our patients the safest, highest quality care.

To make sure we get it right, we are working with patients, their supporters, our staff and our partners to drive continuous improvement and achieve consistent, compassionate and reliable care.

Our new Quality of Care approach sets out our guiding principles for delivering care and putting people at the heart of everything we do.

It focuses on Safety, Effectiveness and Experience as the foundations for quality care.

Safety
To ensure our care is safe, we will continue to ensure our processes are robust and use data and learning so that we reduce risks and take preventative action.

Effectiveness
We will use evidence and best practice to make sure our care is reliable, consistent and meets the needs of our patients.

Experience
We want everyone who uses our services to have a positive experience, so listening and acting on their feedback and involving them fully in shaping the care we provide is crucial.