• You should expect your experience of us to be easy and straightforward from the start; nothing should ever feel at all hard or a struggle.
• One Essex-wide ‘Way In’ to Learning Disability services.
• No ‘wrong door’ – if ELDP cannot help then we will provide support that guides you to what you need.
• A named contact at all times so that there is continuity for people who use our services and their families and carers when their needs change.

• You should feel at the centre of everything throughout your time with us, making you feel listened to and understood at all times;
• You should feel that your needs, goals and preferences are shaping your experience every step of the way.

• Whether you see one person from the team or lots of different people everything should feel totally joined up, with everyone you meet showing they have the same knowledge and understanding of you as you progress towards your chosen outcomes.

• As much as possible you should expect your experience of us, and of any other support that we may introduce you to, to be in your own community and in the familiar places you feel connected to and that you call home.

Equality is not about treating everyone the same; it is about ensuring that access to opportunities are available to all by taking account of people’s differing needs and capabilities. Our aim is to eliminate health inequalities and promote equal access to appropriate and quality services.